Returns Policy

At Black Currant Care, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return policy, which allows you to return the product under the conditions listed below.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The product must be unused and in the same condition that you received it.
• It must be returned in its original packaging, including all accessories and documentation.
• The request for a return must be made within 7 days of receiving the product.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at info@blackcurrantcare.com within 7 days of receiving your product to request a return authorization.
2. Provide your order number, details of the product, and the reason for the return.
3. Once your return is authorized, we will provide instructions on how to return the product.

Refunds

Once we receive and inspect the returned product, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Return Shipping

Customers are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@blackcurrantcare.com for further instructions.